Letters have been a trademark of war for as long as anyone can remember. Handwritten letters of love, horror and of happiness have made their way from the battlefield to the homefront. Sometimes days, weeks, months would pass without any communication. But technology has almost eliminated the wordless gaps, changing the way military families deal with long deployments.
A 2010 survey by Blue Star Families reported that 89 percent of military families use email to communicate with their service member. The Digital IQ Index: Public Sector, a recent study ranking government, nonprofit and industry trade groups for their use of social media and online strategies, ranked the U.S. Army as fourth on the list for their use of the digital world.
And the digital world is something Emily Fisher is thankful for. Her husband, Staff Sergeant Josh Fisher, has been deployed multiple times over their seven year marriage. They recently welcomed a son, Jackson, to the world, making communication even more important during the first year of his life.
“I can’t imagine how difficult it must have been for spouses before the technology we have now,” said Fisher. “The separation is still hard, but at least we can communicate in some way on a regular basis.”
Through the use of Yahoo Messenger and email, Fisher and her husband had some sort of contact almost daily during his last deployment overseas. For the upcoming deployment, she plans to try out new forms of communication, especially video, to capture some important moments in Jackson’s life.
“We just installed a new security system where you can watch the cameras in our home from the Internet at any time,” said Fisher. “Josh can watch Jackson playing or sleeping all the time. I’m just thankful we have the technology so he can enjoy some of the moments he would otherwise miss.”
New programs and software are constantly hitting the market, making it easier for troops to stay connected with their loved ones. Here are some fresh new, and old, ways to communicate:
Qik www.qik.com
It’s not always easy to capture life away from the computer. Uploading videos from cell phones and cameras has made it easier to share with deployed service members, but Qik offers everything in one package, without multiple steps. Record video on over 140 supported phones directly to a unique Qik homepage. Far away service members or other family can view the video live, or users can choose to archive and upload later. Videos can be shared directly to YouTube, Facebook or Twitter, through email and even downloaded to a computer.
PostEgram www.postegram.com
Facebook is a daily chronicle of many lives. From pictures to statuses, surveys and links, many Americans share the day-to-day with others through the popular social media site. But without an Internet connection, service members are missing out on the lives of their family and friends. PostEgram, a Detroit-based company, has a remedy. The program turns status updates, uploaded photos and other content from up 15 family members or friends into a personal Facebook magazine mailed directly to the service member. Subscriptions are reasonable, starting at just under 5 dollars per month.
Skype www.skype.com
Skype is likely the most popular way to communicate for military families, with news stories of live births popping up all over the world. But recent changes to Skype have made it even easier for families to stay connected. Mobile apps for multiple platforms has made it possible for users to continue conversations away from their computer and a new group video call feature allows a whole family to reach their service member. A recent software release, Skype 5.0, allows Windows users to connect with their Facebook to check updates and call or text.
OoVoo www.oovoo.com
Like Skype, ooVoo is a video and audio calling service, used with a computer, Internet connection and webcam. One of the nice features of ooVoo is that it allows users to communicate with others who don‘t have the ooVoo program, something Skype doesn’t do. Users are also able to record short video messages and send them via email or save them to your computer to upload elsewhere. Many features are free, but extra plans start under ten dollars monthly, or users can pay for only the services they use.
Websites for Heroes www.websitesforheroes.com
If families and service members are concerned about security or just want everything in one place, Websites for Heroes offers password-protected websites for military families for one year. The sites feature a video gallery, photo albums and a family calendar. Each child can have their own personalized page for updates while friends and family can share updates and stories on a message board. The best part? Thanks to generous donations, the sites are completely free.
Sesame Street Family Connections www.sesamestreetfamilyconnections.org
It’s always difficult for young children to feel connected when a parent is deployed for long periods of time. They are often confused by video chats and emails aren’t engaging enough. Sesame Street Family Connections is a portal built for children and families to communicate with a loved one far away. The page is completely customizable, with child-friendly backgrounds and their favorite Sesame Street characters. It is formatted in a way that even young children can operate the message board, post a photo or add video and audio messages. Children can also create artwork to share by coloring pictures through the site. Even better, pictures of family members and comments from the Sesame Street characters make children feel truly connected.
Pilot Handwriting www.pilothandwriting.com
In times where email is the only form of communication available, why not make it a little more personal? Pilot Handwriting allows users to scan their own handwriting with just a webcam, camera or scanner. The program then allows users to type personal, handwritten emails that are sent directly from the site.
Brightkite www.brightkite.com
Often family members struggle to find ways to continue online communication when they’re away from a computer. Brightkite is a free program for communication on all fronts. Messages are sent from computer to computer, like instant messaging, but also from computer to phone in the form of a text message. Multiple family and friends can be invited to join the conversation, keeping everyone connected.
Remember:
Digital communication is increasingly prevalent between service members and their families. But an increase in access can also mean new risks and challenges. Be sure to keep these things in mind for everyones safety:
OPSEC, OPSEC, OPSEC
Never give information about places, dates, times or names. The security of troops is a top priority and even sharing specific information through email with family members in the United States could put them at risk.
THEY’RE ALL SECRET (AND DIFFERENT)
Use different passwords for each of your sites. Having your information stolen from one social media site or email account is bad enough, but when passwords are the same, the result could be even more damaging. It’s also a good idea to change passwords every so often, but be sure to write them down somewhere secure.
HOMEFRONT OPSEC
Don’t think that just because you aren’t on the front lines, you shouldn’t have some serious security measures of your own. If you’re posting your spouse is gone, don’t tell people you’ve left the house. Be careful about geotagging pictures and status updates.
PRIVATE: KEEP OUT
Most social media sites have multiple settings for privacy. Use them. Post information to friends and family only and start being selective about who you “friend.” Do you really need all 12,000 of those people to know where you are and what you’re doing?
LOCK IT UP
When you’re finished updating, uploading and browsing a social media site, or done chatting on a video call, log out. This is especially important if you’re using a computer someone else might have access to.